Firstsource Solutions Limited provides business process management services in the United Kingdom, the United States, Philippines, Mexico, and internationally. The company offers various services across the customer lifecycle, including acquisition, account servicing, collection, retentions, complaints handling and remediation, mortgage processing and invoice financing, and asset-based lending; compliance and risk management; receivables management; and relationship management/customer support. It also provides healthcare cloud, pre-service solutions, eligibility and enrollment, hospital business office management, collections, denial management, and consulting services; customer acquisition and servicing, merchant onboarding, technical support, digital collections and recoveries; and billing and payment processing; and complaints management, as well as social media, forum, and community management. In addition, the company offers meter 2 cash operations, debt management, customer insights/automation, self - service/digital deflection, retention and loyalty, and inbound sales and outbound sales and services; platform-based quality control (QC) and due diligence services; and mortgage value chain comprising origination, underwriting, title, post-closing, and the servicing lifecycle services. It serves the banking and financial services, healthcare, communications, media and technology, insurance, mortgage, government entities, and utilities sectors. The company was formerly known as ICICI Onesource Limited and changed its name to Firstsource Solutions Limited in November 2006. The company was incorporated in 2001 and is based in Mumbai, India. Firstsource Solutions Limited is a subsidiary of RPSG Ventures Limited.
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